Job summary

Telecaller – US Outbound & Inbound (Sales/Support)

Position: Telecaller – US Outbound & Inbound
Department: Sales & Client Relations

Overview:

The Telecaller handles incoming client inquiries and outbound calling to potential customers—promoting Prestivo Tax services, answering questions, and ensuring excellent client communication.

Key Responsibilities:
    •    Make outbound calls to potential clients for tax services
    •    Handle inbound calls with professionalism and clarity
    •    Explain services, collect client details, and guide with next steps
    •    Follow scripts and maintain lead tracking in CRM
    •    Resolve client queries or route them to the correct department
    •    Maintain high-quality service and communication standards

Qualifications:
    •    Strong English communication skills
    •    Experience in BPO/Customer Service preferred
    •    Ability to handle high-volume calls
    •    Good listening and persuasive skills
    •    Positive attitude and customer-first approach